Those of you that follow us on Twitter and Facebook got to sneak peak at the new forum, and now that the forum URL has propagated, we wanted to let everyone else know about it, too.

We’ve nuked the VBulletin forum that we had after discovering that we had a bit more activity in the comments section once we switched to social media login, and Get Satisfaction is a customer service forum that allows you to login with your various Facebook and Twitter and other “whatever the kids are doing these days” accounts to participate in the forum.

It’s also much less likely to be spammed (at least at this juncture – I imagine if you give it time, the spammers will find their way around just about anything in order to sell you Viagra), and I personally like the format quite a bit more than a “plain old” vanilla Bulletin Board system.

If you have a ticket that you think someone else would benefit from seeing answered that doesn’t require us to actually dig in your account or that would need to be private for security, we urge you to submit it there so other folks can see and find the answer or participate in the discussion. We have three official representatives monitoring and responding to discussions, and they’ll be marked as such so you’ll know who’s who.

To encourage folks to utilize the new forum, we’re going to give away a $25 credit at the end of each week in February to a random name that was active on the forum in submitting a question – sorry, folks, submitting praise won’t count because we’re adamantly against paying anyone to sing our praises.

Though you can submit a question or and idea AND a praise, and that’ll be ok.

We hope you like the forum and if you don’t have one of those new fangled social media logins, there will still be an area to sign up.

Tags: community, customer support, forum

This entry was posted on Thursday, February 4th, 2010 at 4:27 pm and is filed under DrakNet News. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.