Billing Dates Changing
Initially when we chose our billing program, it wasn’t quite as robust as it is now, and we had a lot less options. The initial way that we set things up with a grace period vs. a static due date left a lot of people confused as the dates weren’t static other than the invoicing date. This month, we’re going to change the billing system so that it, hopefully, makes a bit more sense.
The new date for invoices to be sent out is the 10th. This will start on April 10th, in three days, so you’ll get your April invoice on the 10th instead of the 25th.
The invoice will be due on the 20th. That’s the monthly due date, and you have 10 days to pay before we start hounding you. It will always be the 10th, and always be the 20th for monthly, quarterly, and semi-annual invoices.
Your packages will be invoiced in advance by 31 days, not just during the lifespan of the invoice as you have been used to (which, frankly, most of you didn’t get, anyway). That will make it clearer to those that have domain renewals that after the due date, if you haven’t paid, that you have a bit of a problem. It will also allow the billing system to hound you, and make clear to you that there is an issue automatically. It’ll also give you some time after the “final deadline” for us to reprieve you a bit because you technically won’t be into your unpaid for time yet.
So, the changes in quick overview:
- Your invoice date is now on the 10th for monthly, quarterly, and semi-annual invoices.
- Your due date is the 20th every month, 10 days after the invoice is sent. On that day, you are past due.
- Those invoices will cover your services for the following month, not this one, up to 31 days in advance.
We do realize any change may cause some confusion, and we’re not going to be suspension happy for the first month or two while everyone gets up to speed. We are doing this to solve some of the confusion over due dates and, unfortunately, there’s never an easy time to switch billing practices even if you’re going from what was confusing to what should now be clearer, as some people will be caught in the middle, especially those who’s packages renew after the 24th or so to the beginning of the month.
Keep in mind that while there may be two charges on some folks invoices, they will be for two separate service dates and not a double charge. If you can’t afford both, take your card off and pay the first half of the invoice now and the second half later. If your card gets declined, you can process half the payment now and half later. Just let us know the situation and for the next 30-60 days, we’ll work with you so this isn’t a major issue for you.
