Contacting DrakNet

Submit a ticket from inside Billing...... Log in to your billing area, click on "Support", and then on "Submit New Ticket". Submitting a support ticket this way will ensure us that you have administrative access to your domain, and will enable that ticket to be automatically associated with your account so that you, or we, can pull it up from within the billing area at any time. This is also a great method to talk to support if you are having a problem with your email, as you can dialog with our techs and periodically check the progress of your ticket, including tech staff comments that are not sent out via responses.

Chat with us or submit a ticket from the Chat Module... You can click on the chat area at any time, and chat with our tech staff if they are available. If they aren't available, you will be directed to submit a ticket to the support desk directly from the module itself. Please note that you may not discuss sensitive information like passwords on chat, and you cannot ask us to perform actions on your account unless you are chatting with us from within your cPanel itself.

Live Support

Come visit the support forum... Click on the graphic to visit the off site customer service forum powered by Get Satisfaction. Ask questions, make comments, discuss issues with other clients, or submit a support request that doesn't need to be handled privately but which, if handled publicly, could help other folks. (You can also search through previous questions and answers.)

Skype drak.net Due to our growth in the international direction recently, DrakNet has added Skype to the multitude of that ways you can contact us. Skype "drak.net" DrakNet primarily uses the ticketing system, and the chat module, for technical support purposes as outlined in our support policies. The vast majority of tech support issues are resolved faster through these methods, and we strongly, strongly encourage our clients to use those primary methods of support as a larger staff covers the desk, so Skype support is not always available. The Skype indicator to the left will let you know if the line is clear and there's someone waiting to take your call. Please keep in mind that DrakNet does not offer support in languages other than English.

New to Skype? Check out Skype to Skype Free calling here.

You can also email us with a few caveats...

You can email support@drak.net or billing@drak.net or sales@drak.netto contact DrakNet Web Hosting. Please be aware that this method is heavily spam filtered, and if you don't get a response within 24 hours, please try another method listed above.

Call us at United States: 512 377 6138 United Kingdom: 020 7558 8517 Austrailia: (02) 8011 4876 DrakNet primarily uses the ticketing system, and the chat module, for technical support purposes as outlined in our support policies. The vast majority of tech support issues are resolved faster through these methods, and we strongly, strongly encourage our clients to use those primary methods of support as a larger staff covers the desk, so phone support is not always available. These numbers are Skype-In lines, so if Skype shows us as available, someone is likely available to take your call. If we're not available, you can check back later or leave a message and we'll return your call within 24 hours anywhere in the world. Please keep in mind that DrakNet does not offer support in languages other than English.